Customer satisfaction is essential for any
business. Working to recognised quality management standards
can help you to meet customer expectations, time and time
To meet a quality management system standard you need to set
up a system to improve the key processes you use to provide
your products and services - allowing you to deliver consistently
on your promises.
The ISO 9000 series is the best-known set of standards against
which you can measure your quality management system. Achieving
it could be a good investment for your business, giving you
the edge over competitors. Equally, many large businesses
and public-sector organisations only offer lucrative contracts
to suppliers with ISO 9001 certification.
This guide explains how businesses can benefit
from setting up a quality management system and sets out how
you can achieve certification against a quality standard.Quality
Quality Management Standards
What are quality management system standards and how can
they benefit you?
Quality management system standards establish a framework
for how a business manages its key processes. They can help,
whether you offer products or services and regardless of your
size or industry. They can also help new businesses start
off on the right foot by ensuring processes meet recognised
standards, clarifying business objectives and avoiding expensive
To achieve a standard you'll first need to implement a quality
management system in your business. All employees will need
to follow agreed processes for your key activities, which
can help you to:
achieve greater consistency in the activities involved
in providing products or services
reduce expensive mistakes
increase efficiency by improving use of time and
improve customer satisfaction
market your business more effectively
exploit new market sectors and territories
manage growth more effectively by making it easier
to integrate new employees
constantly improve your products, processes and systems
For example, the quality system of a manufacturing business
might include looking at more efficient manufacturing processes
or speeding up distribution.
The ISO 9000 series of standards is the main set of International
Standards applying to the management of quality systems. It
includes ISO 9001, the key internationally agreed standard
for quality management systems. Businesses can be certified
against this standard when they meet its requirements.
Achieving ISO 9001 certification could mean new business.
Not only can it help distinguish you from competitors - many
large businesses and public-sector organisations require suppliers
to be ISO 9001 certified. It's a globally recognised achievement,
so may lead to a higher profile and increased business overseas.
For more information on ISO 9001, go to the Businesslink